Policies & Policies of Online Quran College LTD

Dear Esteemed Parents/Students,

We value your partnership in the educational journey of your child. Your cooperation and understanding of our policies and procedures are vital in maintaining a safe, secure, and professional learning environment at Online Quran College LTD. Kindly review the following important guidelines:

Fee and Payment Policy

1. Purpose of Fees: Fees are charged to sustain our online tutoring system and cover costs including teachers’ and staff salaries, taxes, technical support, and other operational expenses.

2. Free Trial Classes:

   • You are entitled to free trial classes upon registration.

   • We offer one free trial session with native Arabic teachers and three free trial sessions with non-native teachers.

   • After the trial, you must decide whether to continue classes with Online Quran College LTD.

3. Payment Schedule:

   • Fees for the upcoming month must be paid in advance during the first week of the current month (the other extra charges and fees will be paid by students/parents).

   • Classes may be paused or stopped if payments are not received by the due date, and surcharges will be charged.

4. Late Payments:

   • Classes will be stopped if payments are overdue for more than 7 days without prior notice.

Attendance and Class Policies

5. Missed Classes by Students:

   • Makeup classes are not provided for missed classes due to student-related issues unless an emergency is communicated.

   • Missed classes without prior notice will be marked as absences, and no makeup sessions will be scheduled.

6. Emergency and Leave Policies:

   • Notify the support team via official WhatsApp, email, or Zoom for emergencies or leave requests.

   • Leaves exceeding 14 days without prior notice may lead to class termination without refunds.

7. Instructor Changes:

   • The college reserves the right to change instructors for quality and scheduling purposes.

8. Confidentiality:

   • Do not share personal contact information (e.g., phone number, email, or credit card details) with instructors. Online Quran College LTD is not liable for misuse of such information.

9. Annual Fee Adjustment:

   • Fees may increase annually by 5-10% based on operational costs.

Holiday and Makeup Policies

10. Eid and Official Holidays:

• Educators are entitled to paid leave during Eid and other official holidays.

• No makeup classes or refunds will be provided for these holidays.

11. Class Reservation During Extended Leaves:

• To retain the same instructor after a break, full monthly fees must be paid to reserve their availability.

• Leaves exceeding 5 days are considered paid leaves, with no makeup classes provided.

Code of Conduct

12. Confidentiality and Communication:

• Avoid discussing payments, schedules, or personal matters with instructors.

• Direct all concerns to the Support Team through our official channels.

13. Respecting Boundaries:

• Maintain professional boundaries with instructors to ensure a focused learning environment.

14. Gift Policy:

• Offering gifts to instructors is not allowed to maintain impartiality and professionalism.

Refund Policy

15. Refund Terms:

• Full refunds are available if classes do not start as scheduled.

• If classes are not provided as agreed, makeup sessions will be offered, or the fee will be adjusted in the following month.

• Refunds are not applicable if a student or parent withdraws mid-term.

• Payments are non-refundable due to our low fees and administrative costs.

16. Holidays and Refunds:

• The monthly fee includes paid leaves for Eid and other official holidays. No refunds or makeup classes are provided for these holidays.

Official Communication Channels

For any inquiries or concerns, please contact us through our official numbers:

Online Quran College does not share/sell mobile data for marketing purposes.

• WhatsApp and Phone Support:

  • +44 7864 710821

  • +1 786 964 5678

  • +92 312 576 0463

Thank you for your cooperation and commitment to ensuring a productive and respectful learning environment for all. We look forward to a successful partnership in your child’s educational journey.

Sincerely,
Online Quran College LTD